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Virtuo Services F.Z.C – Privacy Policy
Last updated: 20 June 2026
Welcome to the privacy policy of Virtuo Services F.Z.C (“Virtuo Services,” “we,” “us,” or “our”).
We are a UAE-based consultancy providing company formation, PRO services, immigration support, digital marketing, and AI automation services. We respect your privacy and are committed to protecting your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “UAE PDPL”) and applicable free zone data protection regulations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, contact us, or engage our services, and explains your rights in relation to that data. Please read this policy together with any service-specific terms we provide when you engage us for a particular service.
1. Who We Are
Virtuo Services F.Z.C is a company providing business setup, PRO and government liaison, immigration advisory, digital marketing, and AI automation consultancy services in the United Arab Emirates. For the purposes of the UAE PDPL, Virtuo Services F.Z.C acts as the data controller in respect of personal data collected through our website and in the course of providing our services, unless otherwise stated.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity data: full name, title, date of birth, nationality, passport and Emirates ID details, photographs
- Contact data: email address, phone number, WhatsApp number, residential or business address
- Business data: company name, trade licence details, shareholder and UBO information, corporate documents
- Financial data: bank account details and payment information necessary to process fees (we do not store full card numbers)
- Technical data: IP address, browser type, device information, and usage data collected via cookies and similar technologies
- Marketing data: your preferences in receiving marketing from us and your communication preferences
- Special category data only where strictly necessary for immigration, visa, or licensing applications, and only with your explicit consent or as required by UAE authorities
3. How We Collect Your Data
We collect personal data through:
- Direct interactions, such as when you submit an enquiry form, sign a service agreement, or send us documents by email or WhatsApp
- Automated technologies, such as cookies, when you use our website
- Third parties, including government authorities, free zone authorities, banks, and partner agencies involved in delivering your requested service
4. How We Use Your Personal Data
We use your personal data only where the law allows us to. Most commonly, we use it to:
- Prepare and submit company formation, licensing, PRO, and immigration applications on your behalf to UAE authorities
- Communicate with you about the status of your application or engagement
- Process payments and maintain financial records
- Provide digital marketing and AI automation services you have engaged us for
- Comply with our legal and regulatory obligations, including anti-money-laundering and economic substance requirements
- Send you marketing communications, where you have consented or where otherwise permitted by law, and you may opt out at any time
- Improve our website and services
5. Disclosure of Your Data
We may share your personal data with:
- UAE federal and free zone government authorities, as required to process licensing, visa, or immigration applications
- Banks and financial institutions, where required to open corporate or personal accounts
- Trusted third-party service providers, for example typing centres, translation services, courier services, IT and hosting providers, who act on our instructions and are bound by confidentiality obligations
- Professional advisors, including lawyers and auditors, where necessary
- Authorities or regulators, where required by law or to protect our legal rights
We do not sell your personal data to third parties. Virtuo Services F.Z.C is not responsible for the privacy practices of any third-party websites linked from our site, and we encourage you to review their privacy policies independently.
6. International Transfers
Where personal data is transferred outside the UAE, for example to cloud service providers or where you are relocating from abroad, we take reasonable steps to ensure it is protected to a standard consistent with the UAE PDPL.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, regulatory, or reporting requirements. Government and licensing records may be retained for longer periods where mandated by UAE law.
8. Data Security
We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to your personal data is limited to employees and contractors who have a genuine business need to process it.
9. Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, where we are not required to retain it by law
- Object to or restrict certain processing, including direct marketing
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before responding to your request.
10. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and understand where our visitors come from. You can set your browser to refuse cookies, though this may affect certain website functionality.
11. Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal data from children. Where personal data relating to a minor is required for a dependent visa or family immigration application, it is collected from and with the consent of the minor's parent or legal guardian.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “last updated” date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Office - BLV - 6F - SF60959
A Building - Ajman Blvd, Ajman Freezone
Sheikh Rashid Bin Saeed Al Maktoum St.
Ajman, United Arab Emirates - Email: setup@virtuo.ae
- Phone: +971 56 515 1315
